DELIVERY & RETURNS

SHIPPING

FULFILLMENT

AS EACH ITEM IS INDIVIDUALLY HANDCRAFTED PER ORDER, WE NEED UP TO 5 DAYS FOR YOUR ORDER TO BE PROCESSED AND CREATED. PLEASE TAKE THIS TIMING INTO CONSIDERATION WHEN PLACING YOUR ORDER.

SHIPPING SERVICE

WE SHIP WORLDWIDE WITH EXPRESS DELIVERY FROM DHL.
THE SHIPPING TIME IS BETWEEN 1 AND 4 DAYS*
PLEASE NOTE THAT SOME COUNTRIES ARE MORE DIFFICULT TO REACH AND THE DELIVERY TIME MAY TAKE AN ADDITIONAL 2 OR 3 DAYS. YOU CAN SEE THE SHIPPING TIME FOR YOUR COUNTRY AT HTTPS://WWW.DHL.COM/

SHIPPING COSTS

ALL PURCHASES BELOW 300$ ARE AT THE COST OF 20$
ALL PURCHASES FROM 300$ UP ARE WITH FREE SHIPPING.
THE SHIPPING COSTS ARE NON-REFUNDABLE.

RETURNS

OUR POLICY LASTS 14 DAYS. IF 14 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY, WE CAN’T OFFER YOU A REFUND OR EXCHANGE.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING.

TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.
IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS

IF YOU HAVEN’T RECEIVED A REFUND YET, FIRST CHECK YOUR BANK ACCOUNT AGAIN.
THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.
NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT SUPPORT@ZORAROMANSKA.COM


SALE ITEMS

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY, SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES 

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE, DAMAGED, OR HAVE MISTAKEN SIZE. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT SUPPORT@ZORAROMANSKA.COM AND SEND YOUR ITEM TO
ZORA DESIGN - EOOD,
SOFIA 1421,
20 IOAN EKZARH, STR
BULGARIA

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.